General support
Download issues, account questions, refund requests, plugin update questions.
support@woocommerceplugins.online →Copyright & DMCA
Takedown notices from rights holders. Read our DMCA policy for the required format.
Read DMCA policy →Read the FAQ first
Most questions get an instant answer in our knowledge base.
Browse the FAQ →Response times
We are a small team and every reply comes from a real person, not a bot. Here is what to expect:
- Under 4 hours for download or account issues submitted during business hours.
- Under 24 hours for everything else on weekdays.
- Under 48 hours on weekends and public holidays.
Business hours
Monday to Friday, 09:00 to 18:00 UTC. Sales orders and downloads are automated and available 24/7.
What we do not answer by email
We cannot provide direct technical support for third-party plugins. If Elementor Pro is misbehaving on your specific server setup, please contact Elementor. We resell the plugin, we do not build it. Our support covers your purchase and download experience.
Business inquiries
Partnerships, bulk licenses, affiliate program, press requests - reach us at the general email above and put Business inquiry in the subject line.