Support

Frequently Asked Questions

Answers to the questions we hear most often.

General

Is this legal?

Yes. Every plugin on WooPlugins is licensed under the GNU General Public License (GPL), which explicitly permits redistribution. WordPress itself is GPL, so every plugin built on top inherits the same license. We purchase from the original developer and redistribute to our community under the same terms. Full details in our DMCA & GPL policy.

Are the plugins the exact same code as the official version?

Yes. We download straight from the developer, verify file integrity, and release. No nulled builds, no injected tracking, no missing features.

Do I get updates?

Yes. When a new version ships, we replace the file in your account. Log into your dashboard any time to download the latest release.

Can I use these on client sites?

Yes. The GPL license permits use on unlimited sites and projects, including paid client work. We do not restrict how many sites you install on.

Support

Do you provide plugin support?

We provide support for your purchase and download experience - broken downloads, account issues, refunds. We do not provide technical support for the plugins themselves. If Gravity Forms breaks on your specific WordPress setup, contact Gravity Forms.

What if a plugin does not work with my theme?

WordPress conflicts are outside our control. Try disabling other plugins one by one to isolate the conflict. If the plugin itself is genuinely broken (missing files, corrupt zip), we refund. If it just does not play well with your theme, that is a case for the plugin developer's premium support.

Can you activate the plugin for me?

No. We do not have access to your WordPress site. Every plugin here is a standard WordPress zip - install it via Plugins → Add New → Upload.

Payment

What payment methods do you accept?

PayPal, credit and debit cards (via PayPal), Venmo, Pay Later, Apple Pay, and Google Pay. Cryptocurrency will be added soon.

Is checkout secure?

Yes. All payments are processed by PayPal on their PCI-compliant infrastructure. We never see or store your card details.

Can I get an invoice?

Yes. Every order receipt is a valid invoice. You can also request a company-branded invoice from your account dashboard.

Refunds

What is your refund policy?

30-day money-back guarantee on eligible cases (broken download, wrong version, duplicate purchase, misrepresented compatibility). Change of mind after download is not eligible. Full details in our Refund Policy.

How long do refunds take?

Approved refunds are issued to your original payment method within 5-10 business days.

Bundles

What is a bundle?

Bundles group several individual plugins into a single purchase at 50% off the individual sale prices. Check out our bundles page to see what is available.

Can I buy the plugins in a bundle separately?

Yes. Every plugin in a bundle is also sold individually. Bundles just save you money if you want several from the same category.

Browse the marketplace

Explore our full catalog of hand-picked WooCommerce plugins.

See all plugins