Our commitment. If a plugin does not work as described, we refund it. No fine print, no interrogation. Email support@woocommerceplugins.online with your order number and we will process the refund within 5-10 business days.
Eligible for a refund
✓
Corrupt or broken download
The zip file will not extract, is missing files, or fails to install as a WordPress plugin.
✓
Wrong version delivered
The plugin you received is significantly different from the description on our site.
✓
Duplicate purchase
You accidentally bought the same product twice within 24 hours. We refund the duplicate immediately.
✓
Compatibility misrepresented
If our description promised a feature that does not exist in the plugin, we refund.
Not eligible for a refund
- Change of mind after download. All products are digital, once downloaded we cannot "return" them.
- Third-party support expectations. Our low prices do not include the original developer's premium support. If Elementor Pro will not work on your specific server and you need Elementor's dev team, that is not covered here.
- Conflict with an unrelated plugin or theme. WordPress ecosystem conflicts are outside our control.
- SaaS features that need the developer's license. Some plugins have cloud components tied to the developer's license server that we cannot activate.
- More than 30 days have passed since purchase.
How to request
- Email support@woocommerceplugins.online from the address on your order.
- Include your order number and one sentence about what happened.
- We respond within 2 business days.
- Approved refunds are issued to the original payment method within 5-10 business days depending on your bank.
Chargebacks
If you have an issue, contact us first. Filing a chargeback with your bank without emailing us skips the entire refund process and may result in your account being terminated. Almost every refund request is approved when we hear about it directly.